Why doesn’t my cartridge screw on anymore?
The 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over tighten it...
I can't get my cartridge to heat up. What should I do?
We advise the following if your cartridge isn't heating up or creating any vapor: Check the cartridge to make sure it isn't damaged or compromised in any way that might prevent the heating element...
How should I keep my DubCharge clean?
Keep the power connection points clean and clear of any oil residue or other debris as an easy maintenance advice. One out of every five cartridges is defective, and they will leak. To properly mai...
What does discreet shipping look like?
If a discreet shipping method is chosen, we will pack your order within an iPhone case box so that it looks like you have ordered an iPhone case instead of DubCharge Product. No where inside the pa...
It will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out unti...
It will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out unti...