Support & FAQs

Get access to our latest news by signing up for our newsletter.

Shipping & Payment

Where is my order?

It will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out unti...

Why hasn't my shipment been sent yet?

Please keep in mind that all DubCharge orders will be shipping within 1 business day. Your tracking information will be available and updated once our local USPS has scanned the package which we ha...

How frequently should I charge my DubCharge?

The battery has smart charging built in that will avoid overcharging. Your battery will display three distinct colors to display battery life: GREEN is 50%-100% Yellow is 25%-50% Red is under 25%....

Does a wire come with your DubCharge?

We DO NOT provide a charging cable with your DubCharge, the reason for our Dual-Port technology is that you have convenience to charge your battery at any time and place that has a lightning cable ...

How long is my DubCharge 1100 mAh battery life?

This is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 30 days. Most customers have not let their battery get close to ...

How long is my DubCharge 900 mAh battery life?

This is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 21  days. Most customers have not let their battery get close to...