Support & FAQs

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Shipping & Payment

Why hasn't my shipment been sent yet?

Please keep in mind that all DubCharge orders will be shipping within 1 business day. Your tracking information will be available and updated once our local USPS has scanned the package which we ha...

How frequently should I charge my DubCharge?

The battery has smart charging built in that will avoid overcharging. Your battery will display three distinct colors to display battery life: GREEN is 50%-100% Yellow is 25%-50% Red is under 25%....

Does a wire come with your DubCharge?

We DO NOT provide a charging cable with your DubCharge, the reason for our Dual-Port technology is that you have convenience to charge your battery at any time and place that has a lightning cable ...

How long is my DubCharge 1100 mAh battery life?

This is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 30 days. Most customers have not let their battery get close to ...

How long is my DubCharge 900 mAh battery life?

This is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 21  days. Most customers have not let their battery get close to...

How long is my DubCharge 650 mAh battery life?

This is a commonly discussed subject with our customers. Each DubCharge battery has 650mAh which for a heavy user will last at least 14 days. Most customers have not let their battery get close to ...