Support & FAQs
Why isn’t my battery charging when plugged in?
If your DubCharge battery is not charging, we advise trying the following: Check the cable connection to make sure it is secure. Check inside both ports and ensure there isn’t...
Why isn’t my battery charging when plugged in?
If your DubCharge battery is not charging, we advise trying the following: Check the cable connection to make sure it is secure. Check inside both ports and ensure there isn’t...
Why doesn’t my cartridge screw on anymore?
The 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over...
Why doesn’t my cartridge screw on anymore?
The 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over...
I can't get my cartridge to heat up. What shoul...
We advise the following if your cartridge isn't heating up or creating any vapor: Check the cartridge to make sure it isn't damaged or compromised in any way that might...
I can't get my cartridge to heat up. What shoul...
We advise the following if your cartridge isn't heating up or creating any vapor: Check the cartridge to make sure it isn't damaged or compromised in any way that might...
How should I keep my DubCharge clean?
Keep the power connection points clean and clear of any oil residue or other debris as an easy maintenance advice. One out of every five cartridges is defective, and they...
How should I keep my DubCharge clean?
Keep the power connection points clean and clear of any oil residue or other debris as an easy maintenance advice. One out of every five cartridges is defective, and they...