Support & FAQs
What does the blinking white light mean?
When your DubCharge blinks white on the main button, this means the cartridge is too tight and will not work. To fix this, slightly unscrew the cartridge and then try...
What does the blinking white light mean?
When your DubCharge blinks white on the main button, this means the cartridge is too tight and will not work. To fix this, slightly unscrew the cartridge and then try...
What voltage settings are there?
Four power/voltage settings are available on a DubCharge battery, and they can be changed using the main button. To turn ON/OFF a DubCharge battery, click the main button 5 times...
What voltage settings are there?
Four power/voltage settings are available on a DubCharge battery, and they can be changed using the main button. To turn ON/OFF a DubCharge battery, click the main button 5 times...
Why does my DubCharge blink white?
Don't be alarmed if your DubCharge is not working as it should and has white lights blinking. This suggests that your cartridge may be threaded too tightly, in which case...
Why does my DubCharge blink white?
Don't be alarmed if your DubCharge is not working as it should and has white lights blinking. This suggests that your cartridge may be threaded too tightly, in which case...
Why isn’t my battery charging when plugged in?
If your DubCharge battery is not charging, we advise trying the following: Check the cable connection to make sure it is secure. Check inside both ports and ensure there isn’t...
Why isn’t my battery charging when plugged in?
If your DubCharge battery is not charging, we advise trying the following: Check the cable connection to make sure it is secure. Check inside both ports and ensure there isn’t...
Why doesn’t my cartridge screw on anymore?
The 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over...
Why doesn’t my cartridge screw on anymore?
The 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over...
I can't get my cartridge to heat up. What shoul...
We advise the following if your cartridge isn't heating up or creating any vapor: Check the cartridge to make sure it isn't damaged or compromised in any way that might...
I can't get my cartridge to heat up. What shoul...
We advise the following if your cartridge isn't heating up or creating any vapor: Check the cartridge to make sure it isn't damaged or compromised in any way that might...