Support & FAQs

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Battery/Charging

Why isn’t my battery charging when plugged in?

If your DubCharge battery is not charging, we advise trying the following: Check the cable connection to make sure it is secure.  Check inside both ports and ensure there isn’t any debris or damag...

How frequently should I charge my DubCharge?

The battery has smart charging built in that will avoid overcharging. Your battery will display three distinct colors to display battery life: GREEN is 50%-100% Yellow is 25%-50% Red is under 25%....

Does a wire come with your DubCharge?

We DO NOT provide a charging cable with your DubCharge, the reason for our Dual-Port technology is that you have convenience to charge your battery at any time and place that has a lightning cable ...