Certificates of Analysis
DubCare Cooling Cream COA
DubZotic 2G Cart - Jack Herer
DubZotic 2G Cart - Pineapple Express
DubZotic 2G Cart - Master Kush
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FAQ
How much time does it take to charge a Device?
Using our Dual-Port technology, you can use a lightning cable or a type-C cable to charge your Device. The light by the dual-ports will TURN OFF ONCE FULLY CHARGED. When you plug in your cable of choice, the red light by the dual-ports will turn ON, indicating the battery is currently charging. The Device also includes pass-through charging, which means you can use it while it is charging! The battery will display three distinct colors to indicate battery life:
- Green: 50%-100%
- Yellow: 25%-50%
- Red: Under 25%Using our Dual-Port technology, you can use a lightning cable or a type-C cable to charge your Device. The light by the dual-ports will TURN OFF ONCE FULLY CHARGED. When you plug in your cable of choice, the red light by the dual-ports will turn ON, indicating the battery is currently charging. The Device also includes pass-through charging, which means you can use it while it is charging! The battery will display three distinct colors to indicate battery life:
- Green: 50%-100%
- Yellow: 25%-50%
- Red: Under 25%
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How should I keep my Device clean?
Keep the power connection points clean and free of oil residue or other debris as part of regular maintenance. One out of every five cartridges may be defective and can leak. To properly maintain your Device, gently clean the connecting area with a cotton swab and some rubbing alcohol (isopropyl alcohol).
How long does it take to fully charge a Device?
Charging typically takes around 1-2 hours. The light near the charging port will turn off once fully charged. The Device also supports pass-through charging, so you can use it while it’s charging.
Why is my Device blinking white?
A blinking white light usually indicates that the cartridge might be too tightly screwed in. Loosen it slightly and try again. If the issue persists, contact our support team for assistance.
Can I use any type of cartridge with the Device?
The Device is compatible with most 510-thread cartridges. However, always check compatibility with your specific cartridge type for the best performance.
What’s the expected battery life of the Device on a single charge?
Depending on usage, the Device’s battery lasts between 1-2 days on a full charge. Heavy use may require more frequent charging.Depending on usage, the Device’s battery lasts between 1-2 days on a full charge. Heavy use may require more frequent charging.
Is there a warranty on Device products?
Yes, the Device comes with a 1-year limited warranty covering manufacturer defects. Contact customer support if you experience any issues covered under warranty.
How do I clean and maintain my Device?
Regular cleaning helps maintain performance. Use a soft cloth to clean the exterior, and avoid water contact with any electrical parts. Refer to our maintenance guide for detailed instructions.
Can I return or exchange my DubCharge device if I’m not satisfied?
We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can initiate a return or exchange within 30 days of receiving the product.