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FAQ
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Is it safe to shop on your website?
Yes, absolutely. We prioritize your security and use industry-standard encryption to protect your personal information. Your data is safe with us.
How do I contact customer support?
Our customer support team is available Monday through Friday from 9:00 AM to 3:00 PM CST via chat. You can also contact us via email: support@dubcharge.com for any inquiries outside of these hours.
What is the estimated delivery time for my order?
Delivery times vary based on your location. Domestic orders typically arrive within 5-7 business days, while international shipments may take between 7-16 days. You will receive detailed delivery information in your confirmation email.
Can I use any type of cartridge with DubCharge Batteries?
All DubCharge devices are compatible with most 510-thread cartridges that are .5g-2g in size.
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