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  • How can I cancel an order?

    If you wish to cancel an order, please contact us using the chat tab at the bottom of the page for a fast response! Order cancellations must be done as soon as possible before we can process and package your...

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  • What do customers think about DubCharge?

    We try our hardest to keep our clients satisfied. Although we are aware that we will never be perfect, trying our hardest to get there is what drives us forward. There is nothing more persuasive than the endorsement of your...

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  • What stores can I buy a DubCharge from?

    On our website, visit the Locations tab at the top of the page which will lead you to a map with all the stores across the country that have DubCharge in their inventory! The list of stores continues to climb! ...

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  • How does the rewards system work?

    At the bottom left of our website you will see a rewards option. You will be able to create an account with DubCharge and keep track of your rewards with every purchase you make! Signing up, placing an order, a...

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  • Why isn't the discount code working?

    This is mainly because of small errors made when typing in your code. Please make sure there aren’t any extra spaces before or after the code. As well as make sure no letters or numbers are missing! If you still...

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  • What does the blinking white light mean?

    When your DubCharge blinks white on the main button, this means the cartridge is too tight and will not work. To fix this, slightly unscrew the cartridge and then try again! When you over-tighten a cartridge on a battery this...

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  • What voltage settings are there?

    Four power/voltage settings are available on a DubCharge battery, and they can be changed using the main button.  To turn ON/OFF a DubCharge battery, click the main button 5 times and you will see the voltage setting light blink 3...

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  • Why does my DubCharge blink white?

    Don't be alarmed if your DubCharge is not working as it should and has white lights blinking. This suggests that your cartridge may be threaded too tightly, in which case you should back it off a tiny bit. Please get...

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  • Why doesn’t my cartridge screw on anymore?

    The 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over tighten it.Unfortunately, if your threads have been damaged we will...

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  • How should I keep my DubCharge clean?

    Keep the power connection points clean and clear of any oil residue or other debris as an easy maintenance advice. One out of every five cartridges is defective, and they will leak. To properly maintain your DubCharge, clean the connecting...

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  • What does discreet shipping look like?

    If a discreet shipping method is chosen, we will pack your order within an iPhone case box so that it looks like you have ordered an iPhone case instead of DubCharge Product. No where inside the package will it have...

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  • When will my order ship?

    It will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out until the next business...

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  • Where is my order?

    It will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out until the next business...

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  • Why hasn't my shipment been sent yet?

    Please keep in mind that all DubCharge orders will be shipping within 1 business day. Your tracking information will be available and updated once our local USPS has scanned the package which we have no control over. If your package...

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  • How frequently should I charge my DubCharge?

    The battery has smart charging built in that will avoid overcharging. Your battery will display three distinct colors to display battery life: GREEN is 50%-100% Yellow is 25%-50% Red is under 25%. When charging is complete, the light at the...

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  • Does a wire come with your DubCharge?

    We DO NOT provide a charging cable with your DubCharge, the reason for our Dual-Port technology is that you have convenience to charge your battery at any time and place that has a lightning cable or a type-C cable, such...

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  • How do I turn off a DubCharge?

    If you still have your battery box, on the back is a list of instructions on how to turn ON/OFF your battery, voltage settings with their color, and battery indicator. To turn ON/OFF your DubCharge battery, click the main button...

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  • How to operate a DubCharge:

    First you must turn ON the battery by clicking 5-times on the main button. Next, to preheat your cartridge click the main Button 2-times. After preheating, to pull/inhale your 510 cartridge click and hold the main button on the DubCharge...

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