How can I cancel an order?
If you wish to cancel an order, please contact us using the chat tab at the bottom of the page for a fast response! Order cancellations must be done as soon as possible before we can process and package your...
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If you wish to cancel an order, please contact us using the chat tab at the bottom of the page for a fast response! Order cancellations must be done as soon as possible before we can process and package your...
We try our hardest to keep our clients satisfied. Although we are aware that we will never be perfect, trying our hardest to get there is what drives us forward. There is nothing more persuasive than the endorsement of your...
On our website, visit the Locations tab at the top of the page which will lead you to a map with all the stores across the country that have DubCharge in their inventory! The list of stores continues to climb! ...
At the bottom left of our website you will see a rewards option. You will be able to create an account with DubCharge and keep track of your rewards with every purchase you make! Signing up, placing an order, a...
This is mainly because of small errors made when typing in your code. Please make sure there aren’t any extra spaces before or after the code. As well as make sure no letters or numbers are missing! If you still...
For a variety of reasons, we are unable to endorse any particular brands; it is preferable for you to speak with your local retailer or distribution service. With that being said, we recommend using 510 thread cartridges which is the...
When your DubCharge blinks white on the main button, this means the cartridge is too tight and will not work. To fix this, slightly unscrew the cartridge and then try again! When you over-tighten a cartridge on a battery this...
Four power/voltage settings are available on a DubCharge battery, and they can be changed using the main button. To turn ON/OFF a DubCharge battery, click the main button 5 times and you will see the voltage setting light blink 3...
Don't be alarmed if your DubCharge is not working as it should and has white lights blinking. This suggests that your cartridge may be threaded too tightly, in which case you should back it off a tiny bit. Please get...
If your DubCharge battery is not charging, we advise trying the following: Check the cable connection to make sure it is secure. Check inside both ports and ensure there isn’t any debris or damage done inside the port itself. Check...
The 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over tighten it.Unfortunately, if your threads have been damaged we will...
We advise the following if your cartridge isn't heating up or creating any vapor: Check the cartridge to make sure it isn't damaged or compromised in any way that might prevent the heating element and cartridge from making appropriate contact....
Keep the power connection points clean and clear of any oil residue or other debris as an easy maintenance advice. One out of every five cartridges is defective, and they will leak. To properly maintain your DubCharge, clean the connecting...
If a discreet shipping method is chosen, we will pack your order within an iPhone case box so that it looks like you have ordered an iPhone case instead of DubCharge Product. No where inside the package will it have...
It will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out until the next business...
It will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out until the next business...
Please keep in mind that all DubCharge orders will be shipping within 1 business day. Your tracking information will be available and updated once our local USPS has scanned the package which we have no control over. If your package...
The battery has smart charging built in that will avoid overcharging. Your battery will display three distinct colors to display battery life: GREEN is 50%-100% Yellow is 25%-50% Red is under 25%. When charging is complete, the light at the...
We DO NOT provide a charging cable with your DubCharge, the reason for our Dual-Port technology is that you have convenience to charge your battery at any time and place that has a lightning cable or a type-C cable, such...
This is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 30 days. Most customers have not let their battery get close to being dead since they are...
This is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 21 days. Most customers have not let their battery get close to being dead since they are...
This is a commonly discussed subject with our customers. Each DubCharge battery has 650mAh which for a heavy user will last at least 14 days. Most customers have not let their battery get close to being dead since they are...
Our website provides a manual for a V2 and V3 DubCharge Batteries at the very bottom of this website!
If you still have your battery box, on the back is a list of instructions on how to turn ON/OFF your battery, voltage settings with their color, and battery indicator. To turn ON/OFF your DubCharge battery, click the main button...
First you must turn ON the battery by clicking 5-times on the main button. Next, to preheat your cartridge click the main Button 2-times. After preheating, to pull/inhale your 510 cartridge click and hold the main button on the DubCharge...
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