How can I cancel an order?
If you wish to cancel an order, please contact us using the chat tab at the bottom of the page for a fast response! Order cancellations must be done as soon as possible before we can process and package your...
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What do customers think about DubCharge?
Read nowWe try our hardest to keep our clients satisfied. Although we are aware that we will never be perfect, trying our hardest to get there is what drives us forward. There is nothing more persuasive than the endorsement of your...
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What stores can I buy a DubCharge from?
Read nowOn our website, visit the Locations tab at the top of the page which will lead you to a map with all the stores across the country that have DubCharge in their inventory! The list of stores continues to climb! ...
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How does the rewards system work?
Read nowAt the bottom left of our website you will see a rewards option. You will be able to create an account with DubCharge and keep track of your rewards with every purchase you make! Signing up, placing an order, a...
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Why isn't the discount code working?
Read nowThis is mainly because of small errors made when typing in your code. Please make sure there aren’t any extra spaces before or after the code. As well as make sure no letters or numbers are missing! If you still...
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What is the suggested cartridge or brand for a DubCharge?
Read nowFor a variety of reasons, we are unable to endorse any particular brands; it is preferable for you to speak with your local retailer or distribution service. With that being said, we recommend using 510 thread cartridges which is the...
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What does the blinking white light mean?
Read nowWhen your DubCharge blinks white on the main button, this means the cartridge is too tight and will not work. To fix this, slightly unscrew the cartridge and then try again! When you over-tighten a cartridge on a battery this...
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What voltage settings are there?
Read nowFour power/voltage settings are available on a DubCharge battery, and they can be changed using the main button. To turn ON/OFF a DubCharge battery, click the main button 5 times and you will see the voltage setting light blink 3...
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Why does my DubCharge blink white?
Read nowDon't be alarmed if your DubCharge is not working as it should and has white lights blinking. This suggests that your cartridge may be threaded too tightly, in which case you should back it off a tiny bit. Please get...
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Why isn’t my battery charging when plugged in?
Read nowIf your DubCharge battery is not charging, we advise trying the following: Check the cable connection to make sure it is secure. Check inside both ports and ensure there isn’t any debris or damage done inside the port itself. Check...
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Why doesn’t my cartridge screw on anymore?
Read nowThe 510 thread on your battery can get stripped due to cross-threading or excessive tightening. To prevent this we recommend gently screwing-on your cartridge and making sure not to over tighten it.Unfortunately, if your threads have been damaged we will...
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I can't get my cartridge to heat up. What should I do?
Read nowWe advise the following if your cartridge isn't heating up or creating any vapor: Check the cartridge to make sure it isn't damaged or compromised in any way that might prevent the heating element and cartridge from making appropriate contact....
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How should I keep my DubCharge clean?
Read nowKeep the power connection points clean and clear of any oil residue or other debris as an easy maintenance advice. One out of every five cartridges is defective, and they will leak. To properly maintain your DubCharge, clean the connecting...
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What does discreet shipping look like?
Read nowIf a discreet shipping method is chosen, we will pack your order within an iPhone case box so that it looks like you have ordered an iPhone case instead of DubCharge Product. No where inside the package will it have...
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When will my order ship?
Read nowIt will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out until the next business...
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Where is my order?
Read nowIt will take up to 24 hours for your order to be processed and shipped once your payment has been confirmed. This does NOT include weekends. Orders placed after 2PM CST will not be shipped out until the next business...
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Why hasn't my shipment been sent yet?
Read nowPlease keep in mind that all DubCharge orders will be shipping within 1 business day. Your tracking information will be available and updated once our local USPS has scanned the package which we have no control over. If your package...
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How frequently should I charge my DubCharge?
Read nowThe battery has smart charging built in that will avoid overcharging. Your battery will display three distinct colors to display battery life: GREEN is 50%-100% Yellow is 25%-50% Red is under 25%. When charging is complete, the light at the...
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Does a wire come with your DubCharge?
Read nowWe DO NOT provide a charging cable with your DubCharge, the reason for our Dual-Port technology is that you have convenience to charge your battery at any time and place that has a lightning cable or a type-C cable, such...
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How long is my DubCharge 1100 mAh battery life?
Read nowThis is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 30 days. Most customers have not let their battery get close to being dead since they are...
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How long is my DubCharge 900 mAh battery life?
Read nowThis is a commonly discussed subject with our customers. Each DubCharge battery has 900mAh which for a heavy user will last at least 21 days. Most customers have not let their battery get close to being dead since they are...
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How long is my DubCharge 650 mAh battery life?
Read nowThis is a commonly discussed subject with our customers. Each DubCharge battery has 650mAh which for a heavy user will last at least 14 days. Most customers have not let their battery get close to being dead since they are...
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Where can I find the full manual for instructions?
Read nowOur website provides a manual for a V2 and V3 DubCharge Batteries at the very bottom of this website!
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How do I turn off a DubCharge?
Read nowIf you still have your battery box, on the back is a list of instructions on how to turn ON/OFF your battery, voltage settings with their color, and battery indicator. To turn ON/OFF your DubCharge battery, click the main button...
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How to operate a DubCharge:
Read nowFirst you must turn ON the battery by clicking 5-times on the main button. Next, to preheat your cartridge click the main Button 2-times. After preheating, to pull/inhale your 510 cartridge click and hold the main button on the DubCharge...