Support

Using our Dual-Port technology, you can use a lightning cable or a type-C cable to charge your Device. The light by the dual-ports will TURN OFF ONCE FULLY CHARGED. When you plug in your cable of choice, the red light by the dual-ports will turn ON, indicating the battery is currently charging. The Device also includes pass-through charging, which means you can use it while it is charging! The battery will display three distinct colors to indicate battery life:

• Green: 50%-100%
• Yellow: 25%-50%
• Red: Under 25%Using our Dual-Port technology, you can use a lightning cable or a type-C cable to charge your Device. The light by the dual-ports will TURN OFF ONCE FULLY CHARGED. When you plug in your cable of choice, the red light by the dual-ports will turn ON, indicating the battery is currently charging. The Device also includes pass-through charging, which means you can use it while it is charging! The battery will display three distinct colors to indicate battery life:
• Green: 50%-100%
• Yellow: 25%-50%
• Red: Under 25%

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Keep the power connection points clean and free of oil residue or other debris as part of regular maintenance. One out of every five cartridges may be defective and can leak. To properly maintain your Device, gently clean the connecting area with a cotton swab and some rubbing alcohol (isopropyl alcohol).

Charging typically takes around 1-2 hours. The light near the charging port will turn off once fully charged. The Device also supports pass-through charging, so you can use it while it’s charging.

A blinking white light usually indicates that the cartridge might be too tightly screwed in. Loosen it slightly and try again. If the issue persists, contact our support team for assistance.

The Device is compatible with most 510-thread cartridges. However, always check compatibility with your specific cartridge type for the best performance.

Depending on usage, the Device’s battery lasts between 1-2 days on a full charge. Heavy use may require more frequent charging.Depending on usage, the Device’s battery lasts between 1-2 days on a full charge. Heavy use may require more frequent charging.

Yes, the Device comes with a 1-year limited warranty covering manufacturer defects. Contact customer support if you experience any issues covered under warranty.

Regular cleaning helps maintain performance. Use a soft cloth to clean the exterior, and avoid water contact with any electrical parts. Refer to our maintenance guide for detailed instructions.

We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can initiate a return or exchange within 30 days of receiving the product.