Privacy Policy

Updated January 1, 2025

 

Your privacy is important to us. This Privacy Policy address how Dubcharge LLC and our subsidiaries and affiliates collect, disclose, and use information.

 

Your Personal information

 

Personal Information is information that identifies you as an individual or relates to an identifiable individual

 

Name; 

 

Postal address (including billing and shipping addresses);

 

Telephone number;

 

Email address;

 

Payment information;

 

Account information (including your name and contact details, as well as any account preferences you have created within your account);

 

Date of birth, and other information included in a government-issued identification;

 

Transaction history (which shows us products and services you have requested, payments and credits and any returns processed);

 

Location data (for example, a location is derived from your Internet Protocol (“IP”) address or data such as a zip code or name of a town or city)

 

All of these will be collected to ensure a secure and enjoyable experience for customers. 

 

What personal data we collect and why we collect it

 

Comments

 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Contact forms

 

If you contact use through any of our forms we collect user data that includes: Name, Phone number and Order Number. We also request an image or video of problems you are facing with any of our products.

 

Cookies

 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Customer Behavior 

We track customer transaction to ensure and restrict fraudulent or suspicious activity. If actions are caught by a customer. We have every right to cancel or withhold any services provided by us.  

 

Embedded content from other websites

 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Security

 

We use reasonable administrative, technical, and organizational measures to ensure Personal Information is secure. Unfortunately, no data storage and data transmission guarantees to be totally secure. If you have any reason to believe that any interaction with us is not secure, please notify us on our Contact form that can be found on the bottom of every page.

 

Who we share your data with

Loyalty Program

We collect personal data to ensure customers receive all points on time and to the correct customer. We track customer transactions through the program and if any suspicious or fraudulent activates arise we will terminate loyalty accounts. 

 

 

ShippingEasy

 

We collect personal data to ensure customers receive all products on time and at the right location.

 

Stripe

 

We collect personal data on a secure platform that collects customer payments and orders from us.

 

How long we retain your data

 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Suspicious or Fraudulent Activates will restrict any sales or further purchasing on DubCharge.com. Until, customer can provide the information given, we have the right to hold all transactions, codes, replacements and giveaways.

 

Where we send your data

 

Visitor comments may be checked through an automated spam detection service.

 

How we protect your data

 

With the latest security measures, we security certificates for any customer.

 

disclosure requirements

 

To comply with applicable law and regulations. 

 

This can include laws outside your country of residence.

 

To cooperate public and government authorities.

 

To respond to a request or to provide information we believe is important 

 

These can include authorities outside your country of residence.

 

To cooperate with law enforcement. 

 

For example, when we respond to law enforcement requests and orders or provide information we believe is important. 

 

For other legal reasons.

 

To enforce our terms and conditions; and

 

To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.